Returns & refunds

Every order comes with a 100-day risk-free trial and free return shipping. Try it properly — open it, wear it, use it. If it is not right, send it back.

Your 100-day trial

You have 100 days from the day your order arrives to change your mind, for any reason or none. Cosmetics and fragrance are hard to judge from a photograph, so an opened or part-used product is still returnable within that window — that is the point of the trial.

This is on top of your legal rights, not instead of them. Under the Consumer Contracts Regulations you may cancel an online order within 14 days of receiving it; our 100 days simply gives you longer.

How to return something

1. Email Support@glowvia.com or call us with your order number — it starts GLW- and is on your invoice and order confirmation.
2. We send you a prepaid return label. You do not pay return postage.
3. Pack the items with any free gifts that came with them and hand the parcel to the carrier.

You can find your order number any time under your orders, or by tracking your order with the email you used at checkout.

When you get your money back

We refund within 5 working days of the return reaching us, to the original payment method. Card refunds usually appear within a further 3–5 working days depending on your bank; cash-on-delivery orders are refunded by bank transfer to details you give us at the time.

You get back what you paid for the goods, including the original standard delivery charge. If you chose a faster delivery than our standard option, we refund the standard rate. Where a discount code applied to the order, the refund reflects what you actually paid.

Faulty, damaged or wrong items

Tell us within a reasonable time of noticing and we will replace or refund it in full, including any delivery you paid. Photographs help but we will not insist on them. Nothing here limits your rights under the Consumer Rights Act.

What we cannot take back

• Items returned after the 100 days have run out.
• Items that have been damaged after delivery by something other than normal use.
• Products bought somewhere other than this shop — take those back to the seller you bought from.

Cancelling before it ships

If your order has not been dispatched yet, contact us and we will cancel it and refund you in full. You can see where an order has got to on its tracking page.